Terms of Service

These Terms of Service ("Terms") are a legal agreement between you and 30ohm L.P. ("we", "us", "our"), a limited partnership registered in Greece. They govern your use of Depicta (depicta.ai), including the API, CLI tools, MCP server, and skill files.

By creating an account or using Depicta, you agree to these Terms. If you do not agree, do not use the service.

Your use of Depicta is also subject to our:

1. Who We Are

Depicta is operated by 30ohm L.P., a limited partnership registered in Greece under GEMI number 186689603000.

  • Email: hello@depicta.ai
  • Company registration details: Available at depicta.ai/about, including registered address, Greek tax identification number (AFM), and GEMI registration number, as required by Presidential Decree 131/2003

2. Eligibility

To use Depicta, you must:

  • Be at least 16 years old
  • Have the legal capacity to enter into this agreement
  • Not be prohibited from using the service under applicable law

If you use Depicta on behalf of an organization, you confirm that you have the authority to bind that organization to these Terms.

3. Your Account

3.1 Registration

You can create an account using email and password, or through Google or GitHub sign-in. You must provide accurate information and keep it up to date. You must verify your email address before using the service.

3.2 Account Security

You are responsible for:

  • Keeping your password and API keys confidential
  • All activity that occurs under your account or API keys
  • Notifying us immediately at hello@depicta.ai if you suspect unauthorized access

We are not liable for any loss or damage arising from unauthorized use of your credentials.

3.3 One Account Per Person

Each person may maintain one Depicta account. Sharing accounts or API keys with other individuals is not permitted.

4. The Service

4.1 What Depicta Does

Depicta is an API-first generative image service. You submit requests — text prompts, images for editing, or processing instructions — and we return generated or processed images via temporary download links.

Available operations include:

  • Generate — create images from text descriptions
  • Edit — modify existing images with natural language instructions
  • Graphics — icons, UI assets, and flat-style illustrations
  • Diagram — architecture diagrams, flowcharts, technical visuals
  • Combine — composite multiple images with AI guidance
  • Story — multi-scene illustrated narratives with character consistency
  • Image processing — background removal, crop, format conversion, resize, optimization

4.2 Nature of Generation

Depicta executes requests submitted through your account — whether you submit them directly or through an application, AI assistant, or other integration that uses your API credentials. The content of each image is determined by the prompt, inputs, and parameters received. Our content moderation (Section 10) refuses a narrow set of prohibited requests, but within that boundary the service produces what the request describes — it does not independently evaluate whether a request is lawful, appropriate, or advisable.

The lawfulness of a generated image often depends on how and where it is used, not the image itself: content that is lawful when used privately or for personal reference may be unlawful when published, distributed, or used commercially. We have no visibility into how you use the images we deliver.

You remain responsible for every request submitted under your account and for the resulting images — including the legal, regulatory, and contextual implications of how you use, publish, or distribute them — regardless of who originated the request.

4.3 How It Works

We route your requests to third-party AI models through our inference provider. We select the appropriate model based on the operation type, your parameters, and other factors. Where available, you may specify a preferred model.

4.4 Image Delivery

Generated images are delivered via temporary signed URLs that expire after 1 hour. After expiry, the image is no longer accessible through us. We do not permanently store your generated images. It is your responsibility to download images before they expire.

4.5 Upload Limits

Uploaded images (for editing or processing) must not exceed 50 MB per file. Supported formats include PNG, JPEG, and WebP.

4.6 Rate Limits

API rate limits and a per-user concurrency limit (maximum 10 simultaneous generation requests) apply. Current limits are documented in the API documentation. Requests that exceed these limits will receive a 429 Too Many Requests response.

4.7 Service Availability

We aim to keep Depicta available and reliable, but we do not guarantee uninterrupted or error-free operation. We may perform maintenance, deploy updates, or experience outages beyond our control. We will make reasonable efforts to communicate planned downtime in advance.

4.8 Security Measures

We may take immediate action, without prior notice, to protect the security, integrity, or availability of Depicta and its users. These measures may include:

  • Temporary account suspension — freezing your account and API keys while we investigate suspected security violations, unauthorized access, or anomalous activity
  • Traffic restrictions — rate-limiting, throttling, or blocking requests from specific API keys, IP addresses, or usage patterns that we reasonably believe pose a security risk
  • API key revocation — disabling individual API keys that show signs of compromise or misuse

These are protective measures, not enforcement actions. If an investigation determines that no violation occurred, we will restore full access promptly and notify you of what happened. Temporary suspensions under this section do not follow the graduated enforcement process in Section 13.2 — they are precautionary and may precede any enforcement decision.

If a security investigation confirms a violation, we will proceed with enforcement under Section 13.2 and the Acceptable Use Policy.

4.9 Changes to the Service

We may add, modify, or discontinue features, operations, or supported AI models. For material changes that affect your existing use, we will provide reasonable notice.

4.10 Service Discontinuation

If we decide to permanently discontinue Depicta:

  • We will provide at least 30 days' notice via email to all registered users and on the Depicta website
  • The service will continue to operate normally during the notice period
  • We may stop accepting new credit purchases before the shutdown date
  • After shutdown, you may request a refund of any unused credits that have not yet expired under Section 5.4. The standard 12-month credit expiry continues to apply — credits that have already expired on or before the shutdown date are not eligible for refund.
  • Refund requests must be submitted within 60 days of the shutdown date by emailing hello@depicta.ai. Refunds will be processed to your original payment method where possible, or by bank transfer.
  • We will provide reasonable opportunity to export your personal data before shutdown (see Section 11.5 and our Privacy Policy)
  • After shutdown, remaining data will be handled in accordance with our Privacy Policy, including retention of billing records for 5 years as required by Greek tax law and deletion of personal data per our standard retention schedule

4.11 Involuntary Discontinuation

If Depicta is required to cease or suspend operations due to a court order, regulatory action, law enforcement directive, or other legal mandate beyond our control:

  • We will make commercially reasonable efforts to notify registered users as promptly as circumstances permit, but we cannot guarantee the 30-day notice period described in Section 4.10
  • We will make commercially reasonable efforts to process refunds of unused, unexpired credits, subject to any legal constraints imposed by the order or mandate (for example, a court-ordered asset freeze may delay refund processing)
  • If we are legally permitted to continue operating during any appeal or compliance period, we will do so
  • Our liability in such circumstances is subject to Section 15 (Limitation of Liability) and Section 21.5 (Force Majeure)

For the avoidance of doubt, an involuntary discontinuation does not release us from our obligation to make reasonable efforts to refund unexpired credit balances — it affects only the timeline and process by which we can do so.

5. Credits, Pricing, and Payment

5.1 How Credits Work

Depicta uses a prepaid credit system denominated in EUR. Each image generation deducts credits based on the actual cost of the AI model used, multiplied by our pricing factor.

  • No subscriptions — you pay only for what you use
  • Failed generations are not charged
  • Image processing (background removal, crop, format conversion, etc.) on images generated through Depicta is free

5.2 Purchasing Credits

For self-service purchases (see Section 5.3, "Self-service purchase"):

  • Minimum top-up: EUR 5
  • Default maximum per transaction: EUR 100
  • Default maximum account balance: EUR 100

These default limits may be raised for verified users upon request. Contact us at hello@depicta.ai.

Direct purchases (see Section 5.3, "Direct purchase") are not subject to these limits and follow the terms of the direct-purchase arrangement.

5.3 Payment Methods

We offer two ways to purchase credits.

Self-service purchase. Self-service purchases on our website are handled by Paddle.com Market Limited ("Paddle"), our Merchant of Record. Paddle is the seller of record for the transaction: it collects payment from you, calculates and remits VAT on our behalf, issues the payment receipt, absorbs chargebacks, and is the counterparty for the payment itself. Your purchase is therefore subject to Paddle's Terms of Service in addition to these Terms. VAT-inclusive prices are displayed at checkout for EU consumers. Card statements typically show "PADDLE.NET* DEPICTA" or similar.

Direct purchase. For business customers, we may at our discretion offer purchase by bank transfer to 30ohm L.P., either on customer request or as part of a sales engagement. 30ohm L.P. issues the invoice directly under Greek tax law (real-time transmission to the myDATA platform), with VAT applied according to the customer's status and location: Greek VAT for customers established in Greece; reverse charge under Article 196 of Directive 2006/112/EC for business customers established in another EU Member State who provide a valid VAT identification number; outside the scope of Greek VAT for business customers established outside the EU as a B2B supply of services.

Direct purchases are governed by these Terms by default. Where the customer and 30ohm L.P. enter into a separate written agreement (such as a Master Services Agreement or Order Form), that agreement may modify specific terms — including credit expiry, refund mechanism, payment timing, pricing, service-level commitments, and liability — to reflect the negotiated commercial relationship. Where such an agreement conflicts with these Terms, the agreement prevails for that customer.

The dashboard refund button described in our Withdrawal and Refund Policy is available only for self-service purchases. Refunds for direct-purchase credits, where applicable, are handled by direct contact under these Terms or the separate agreement, as the case may be.

5.4 Credit Expiry

Credits expire 12 months after your most recent paid top-up:

  • When you purchase new credits, the 12-month expiry of all your credits (including any remaining balance) resets
  • Free trial credits and administrative credit grants do not reset the expiry clock
  • Expired credits are permanently removed and cannot be recovered

For direct purchases (Section 5.3, "Direct purchase"), credit expiry follows these Terms by default but may be modified by a separate written agreement.

5.5 Low Balance Restrictions

  • Below EUR 0.50: Access is limited to lower-cost AI models and reduced quality settings
  • Below EUR 0.01: Image generation is unavailable until you top up

5.6 Credit Holds

When you submit a generation request, we temporarily reserve ("hold") an estimated credit amount. After the generation completes, we settle the hold with the actual cost. If the generation fails, the hold is released in full. Orphaned holds are automatically cancelled after 5 minutes.

5.7 Pricing Changes

Our per-image pricing depends on the cost of the underlying AI model at the time of generation plus our markup. AI model costs may change as providers adjust their pricing, and we may adjust our markup. Your purchased credit balance is not affected — credits remain denominated in EUR. Price changes affect the number of images a given credit balance can produce.

6. Free Trial and Promotional Credits

6.1 Trial Credits

New accounts may receive a one-time grant of trial credits, the value of which is displayed at registration and may change at any time. Trial credit grants are subject to availability. We limit the number of trial accounts granted per month and may modify, suspend, or discontinue the trial program at any time without prior notice.

6.2 Nature of Free Credits

Trial credits and any other credits granted at no cost (collectively, "free credits") are a gratuitous benefit, not a purchased entitlement. Free credits:

  • Are granted, not purchased — the 14-day right of withdrawal does not apply
  • Expire 12 months from the date of grant
  • Are not reset by subsequent paid top-ups
  • May be restricted to lower-cost AI models
  • Are subject to the same Terms and policies as paid credits
  • Do not create any obligation on our part to continue granting, maintaining, or honouring them

6.3 Revocation and Correction

We reserve the right to revoke, reduce, or correct free credit balances at any time if:

  • Credits were granted in error, due to a technical malfunction, or in unintended quantities
  • The account was created or used in a manner that abuses or exploits the trial program (including multiple account creation)
  • We reasonably suspect fraud or manipulation

We will make reasonable efforts to notify you before or promptly after any such adjustment, but prior notice is not required. Revocation of free credits does not give rise to any claim for compensation, damages, or replacement credits.

6.4 No Guarantee of Availability

Free credits are offered as-is and without warranty. We do not guarantee that the trial program will remain available, that any specific credit amount will be offered, or that free credits will be granted to any particular account. The existence of a trial program at any given time does not create an entitlement for future accounts.

7. Your Content and Intellectual Property

7.1 Your Inputs

You retain all rights to the content you provide to Depicta, including prompts, uploaded images, and descriptions. By using the service, you grant us a limited, non-exclusive license to process your inputs solely for the purpose of providing the service. This includes transmitting prompts to AI models via our inference provider and storing encrypted copies for the retention period described in Section 10.

7.2 Your Outputs

You receive an unrestricted, perpetual, worldwide license to use, modify, distribute, sell, and commercialize all images generated through Depicta. We claim no ownership over your generated content.

7.3 Important Caveats About AI-Generated Content

You should be aware of the following:

  • AI-generated images may not qualify for copyright protection in your jurisdiction. The legal status of AI-generated works is evolving and varies by country. We make no representation about the copyrightability of outputs.
  • No IP warranty. We do not guarantee that outputs are free from resemblance to existing works or third-party intellectual property. AI models are trained on large datasets and may produce outputs that resemble protected material.
  • You are responsible for your generated content. You bear sole responsibility for your inputs (see Section 7.1) and for how you use, publish, and distribute images generated through Depicta. This includes compliance with intellectual property laws, data protection regulations (including GDPR), personality rights, defamation laws, and any other applicable legal requirements in your jurisdiction. Our content moderation system reduces the risk of harmful outputs but does not eliminate it — you remain the person responsible for your creations.
  • No legal advice. The content moderation decisions made by our automated classifier do not constitute legal advice. An image that passes our content filter may still be unlawful in your jurisdiction or context of use. You should seek your own legal counsel when in doubt.

7.4 Our Intellectual Property

The Depicta service, API, documentation, CLI tools, MCP server, and skill files are the intellectual property of 30ohm L.P.. You may not reverse-engineer, decompile, redistribute, or create derivative works from our software, except as expressly permitted by applicable law (including EU Directive 2009/24/EC on the legal protection of computer programs).

8. Content Credentials and Watermarking

To comply with the EU AI Act (Article 50), every image generated through Depicta includes:

  • C2PA Content Credentials — machine-readable metadata that identifies the image as AI-generated, records the provider (Depicta), and includes a timestamp
  • An imperceptible digital watermark — an additional layer of provenance that persists even if metadata is stripped

These markers are embedded automatically in every generated image. You must not remove, alter, or disable Content Credentials or watermarks. Doing so may violate the EU AI Act and constitutes a breach of these Terms.

Anyone who receives a generated image can verify its AI-generated origin using standard C2PA verification tools.

8.2 Your Disclosure Obligations (Deployers)

If you use the Depicta API to generate images that you then publish, share, or make available to others, you may have your own transparency obligations under the EU AI Act (Article 50(4)). In particular:

  • If you publish AI-generated images that depict realistic representations of people, places, or events ("deepfakes"), you must disclose that the content is AI-generated in a clear and visible manner
  • If you publish AI-generated text intended to inform the public on matters of public interest, you must disclose its AI-generated nature
  • These obligations may be limited for content that is evidently artistic, creative, satirical, or fictional — but the disclosure must not hamper the audience's enjoyment of the work

We embed the technical markers (C2PA, watermarks) that make your content identifiable as AI-generated. You are responsible for the human-readable disclosure — telling your audience that the content was generated by AI. The specific requirements may vary by jurisdiction; consult local legal counsel if you are unsure of your obligations.

8.3 Image Hash Registry

In addition, we maintain an image hash registry — a database of non-reversible cryptographic fingerprints (SHA-256) of every image generated through Depicta. This supports provenance verification: we can confirm whether a specific image was generated by our service. The hash cannot be used to reconstruct the image. See Section 11.3 for retention details.

9. Acceptable Use

Your use of Depicta is governed by our Acceptable Use Policy. You must not use the service to generate, upload, or process content that is illegal, harmful, or violates the rights of others.

In particular, the generation of child sexual abuse material (CSAM) is an absolute prohibition that results in immediate account termination, credit forfeiture, and referral to law enforcement. There are no exceptions.

10. Content Moderation and Safety

10.1 Automated Screening

We operate an automated content classifier that screens all prompts and uploaded images before processing. This classifier:

  • Runs in an isolated environment, separate from the generation pipeline
  • Decides whether to allow or deny each request
  • Cannot be influenced by prompt content (it is architecturally isolated)

Requests that are denied by the classifier are rejected before any image generation occurs. You are not charged for rejected requests.

10.2 Human Review Sampling

To verify the effectiveness of our automated classifier, we conduct human review of a small, random sample of requests. This review:

  • Covers a small percentage of all requests, weighted toward cases where the classifier's confidence is lower
  • Is conducted on pseudonymized data — the reviewer does not see your identity unless prohibited content is identified and escalation is required
  • Includes the prompt, generated image, classifier decision, and any uploaded input images
  • Sampled content is stored in a secure, access-controlled environment for up to 7 days, then permanently deleted
  • If prohibited or illegal content is identified, the relevant sample may be retained beyond 7 days until the matter — including any law enforcement investigation — is fully resolved
  • All review activity is logged in our audit system

If a human reviewer identifies content that violates our Acceptable Use Policy or applicable law, we may de-pseudonymize the request to take appropriate action, including account suspension or termination and — where legally required — reporting to law enforcement authorities.

You are never charged differently based on whether your request was selected for human review.

10.3 Violations

Repeated attempts to submit prohibited content or circumvent the content moderation system are grounds for account suspension or termination under our Acceptable Use Policy.

11. How We Handle Your Data

This section is a summary. For complete details, see our Privacy Policy.

11.1 Prompts

Your prompts are encrypted at rest (AES-256-GCM) and retained for 12 months from the date of generation. We retain prompts for content safety auditing, legal defense if needed, and cooperation with law enforcement when required by law. Prompts are automatically and permanently deleted after 12 months.

If you delete your account, prompts are pseudonymized (disassociated from your identity) for the remainder of the 12-month retention period, then permanently deleted.

11.2 Generated Images

We do not store your generated images beyond the 1-hour signed URL delivery window. After the URL expires, the image file is deleted from our storage.

11.3 Image Hash Registry

We compute and store a SHA-256 hash (a non-reversible cryptographic fingerprint) of every image generated through Depicta. This hash:

  • Cannot be used to reconstruct or view the image
  • Is linked to your account for 12 months, then automatically anonymized (the link to your account is permanently removed)
  • Remains stored permanently after anonymization as an anonymous record (hash + timestamp only), which is no longer personal data
  • Is used for provenance verification, dispute resolution, and EU AI Act compliance support

If you delete your account, the link between the hash and your identity is removed immediately. The anonymous hash record is retained.

For full details, see our Privacy Policy.

11.4 Billing Data

Payment and invoicing records are retained for 5 years as required by Greek tax law, even after account deletion.

11.5 Data Export

You have the right to request a copy of your personal data. See our Privacy Policy for how to exercise this right.

12. Optional Programs

12.1 Prompt Analysis Program

You may voluntarily opt in to our prompt analysis program through your dashboard settings. If you opt in:

  • Your prompts may be analyzed in anonymized form to improve service quality for all users
  • You receive a 3% discount on per-image costs
  • This requires separate GDPR consent, independent of these Terms
  • You can opt out at any time; the change takes effect on your next generation

Additionally, you may use the "send as feedback" feature in the CLI, skill file, or dashboard to explicitly share a specific prompt or comment with us. Each submission is voluntary.

See our Privacy Policy for full details on how prompt analysis data is handled.

12.2 Newsletter

You may subscribe to our newsletter to receive product updates, new features, tips, and announcements. Subscription requires explicit opt-in — we will never add you to the newsletter automatically.

  • Website visitors can subscribe via the signup form on our website
  • Registered users can toggle the newsletter on or off in their dashboard settings
  • Every newsletter email includes an unsubscribe link
  • Subscribing is optional and has no effect on your access to Depicta or your credit balance

For full details on what data we collect, how we use it, and your rights, see our Privacy Policy, Section 9.

13. Account Closure and Termination

13.1 Closing Your Account

You can close your account at any time through your dashboard. After closing your account:

  • A 30-day grace period begins, during which you can reactivate your account and recover your data
  • After 30 days, your account and personal data are permanently deleted — except billing records (retained 5 years per Greek tax law) and pseudonymized prompts (retained for the remainder of the 12-month window)

13.2 Termination by Us

For serious violations — including illegal content (CSAM, terrorism, fraud), systematic circumvention of safety measures, unauthorized access or exploitation of security vulnerabilities, or other criminal activity — we may:

  • Terminate your account immediately without prior warning
  • Forfeit any remaining credits
  • Report the violation to the relevant law enforcement authorities
  • Preserve relevant data for legal proceedings

For other violations of these Terms or the Acceptable Use Policy, we follow a graduated response:

  1. Warning with a clear description of the violation
  2. Temporary suspension if the behavior continues
  3. Termination if the violation persists or is severe

We will notify you of any action and explain the reason.

Abuse of the withdrawal right. Sustained or coordinated patterns of purchase-and-refund abuse, as defined in the Withdrawal Policy, Section 8, are violations of these Terms and trigger the graduated response above. Where the pattern amounts to fraud — including coordinated abuse across multiple accounts or accounts created to circumvent prior closure — it is treated as a serious violation and may result in immediate termination under the first paragraph of this Section.

13.3 Abandoned Signups and Inactive Accounts

Abandoned signups. If, within 30 days of account creation, no API key has been created, no image generation has been made, and no credits have been purchased, we consider the account abandoned. We will send a single notice 7 days before closure. If you take any qualifying action (login, API request, API key creation, generation, or credit purchase) before the closure date, the determination is cancelled and no action is taken.

Other inactive accounts. We may close accounts that have been inactive for an extended period, at our discretion. We do not apply a fixed timeline to this — it is a housekeeping measure applied from time to time based on storage cost, data minimisation obligations, and operational factors. If we choose to close a long-inactive account, we will give reasonable notice at the email address on file before doing so.

Note that credits expire 12 months after your most recent paid top-up (see Section 5.4). An account with no credits cannot make generation requests, but no-credit status does not by itself cause the account to be closed.

Upon closure (either path):

  • Any remaining credits (whether purchased, trial, or granted) are permanently forfeited
  • Your account and personal data are permanently deleted — no grace period applies
  • Billing records are retained for 5 years per Greek tax law
  • Prompts are pseudonymized for the remainder of the 12-month retention window, then permanently deleted
  • Image hashes are immediately anonymized

There is no reactivation after an inactive account is closed. If you wish to use Depicta again, you must create a new account.

We reserve the right not to apply this provision where doing so would conflict with a legal obligation (e.g., an ongoing investigation or legal hold).

13.4 Effect of Termination

Upon termination, your access to Depicta is revoked immediately. You may request a copy of your personal data during the grace period (for voluntary closure) or by contacting us (for involuntary termination), subject to any legal restrictions.

14. Disclaimers

The service is provided "as is" and "as available." To the fullest extent permitted by applicable law:

  • We do not warrant that the service will be uninterrupted, secure, or error-free
  • We do not warrant the accuracy, quality, or appropriateness of AI-generated outputs
  • We do not warrant that outputs will meet your specific requirements
  • We do not warrant that outputs are free from third-party intellectual property claims
  • We are not responsible for changes to third-party AI models or to our inference provider, which may affect output quality, availability, or behavior without notice

These disclaimers do not affect your statutory rights as a consumer under EU or Greek law. Mandatory consumer protections cannot be waived by contract.

15. Limitation of Liability

15.1 Liability Cap

Our total aggregate liability for all claims arising from or related to these Terms or your use of Depicta is limited to the total credits you purchased in the 12 months preceding the event giving rise to the claim.

If you have not purchased any credits, our maximum liability is zero — free credits are a gratuitous benefit and do not create any financial obligation on our part (see Section 6).

15.2 Exclusion of Certain Damages

To the fullest extent permitted by applicable law, we are not liable for:

  • Indirect, incidental, special, consequential, or punitive damages
  • Loss of profits, revenue, data, business opportunities, or goodwill
  • Cost of procuring substitute services
  • Damages arising from events outside our reasonable control

15.3 What We Do Not Limit

Nothing in these Terms excludes or limits our liability for:

  • Death or personal injury caused by our negligence
  • Fraud or fraudulent misrepresentation
  • Gross negligence or willful misconduct
  • Any other liability that cannot be excluded under applicable law, including mandatory consumer protections under EU and Greek law

16. Indemnification

You agree to indemnify, defend, and hold harmless 30ohm L.P., its partners, officers, and agents from any claims, damages, losses, or expenses (including reasonable legal fees) arising from:

  • Your use of generated outputs or uploaded content
  • Your violation of these Terms or the Acceptable Use Policy
  • Your infringement of any third-party rights through use of the service
  • Any claim that content you generated causes harm to a third party

This obligation does not apply to the extent a claim arises from our own negligence, willful misconduct, or breach of these Terms.

17. Your Right to Withdraw

If you are a consumer, you have a 14-day right of withdrawal from the date of each credit purchase. You may request a refund within this period without giving any reason.

  • For consumers in the European Union, this right is guaranteed by law under Directive 2011/83/EU (Consumer Rights Directive).
  • For consumers outside the European Union, we voluntarily extend the same 14-day right as a contractual commitment under these Terms. The same conditions, exclusions, and procedures apply to you in exactly the same way.

Within the 14-day window:

  • Unused credits are refunded in full
  • Used credits — credits consumed for image generation — represent services already performed and are not refundable
  • Free trial credits are not eligible for refund (they were granted, not purchased)

This right applies to consumers — individuals purchasing credits for personal use. Business customers (B2B) purchasing credits for commercial use are not covered by this withdrawal right; B2B refund terms, where applicable, are handled per the direct-purchase arrangement (see Section 5.3, "Direct purchase").

We do not require you to waive your withdrawal right at the time of purchase.

For the full procedure, refund calculation, exclusions, and withdrawal form, see our Withdrawal and Refund Policy.

18. Changes to These Terms

We may update these Terms from time to time.

Material changes — changes that reduce your rights, alter pricing or credit terms, expand our data processing, modify liability or dispute provisions, or introduce new obligations for you — will be communicated as follows:

  • We will provide at least 30 days' notice before the changes take effect
  • Notice will be sent to the email address on your account and posted on the Depicta website
  • The updated Terms will display the new "Last updated" date at the top

If you do not agree with the updated Terms, you may close your account before the changes take effect and request a refund of unused credits purchased within the preceding 14 days, per our Withdrawal and Refund Policy.

Non-material changes — such as corrections of typographical errors, clarifications that do not alter the meaning or scope of existing provisions, formatting or structural adjustments, updates to reflect already-announced feature changes, or additions that expand your rights without imposing new obligations — take effect when posted on the Depicta website. We will update the "Last updated" date but are not required to notify you by email.

Continued use of Depicta after the effective date of updated Terms constitutes your acceptance of those Terms.

19. Governing Law and Jurisdiction

19.1 Governing Law

These Terms are governed by the laws of Greece, without regard to its conflict-of-law provisions, and supplemented by directly applicable EU law.

19.2 Jurisdiction

The courts of Athens, Greece have exclusive jurisdiction over any disputes arising from or related to these Terms.

Exception for EU consumers: If you are a consumer habitually resident in an EU Member State, you may also bring proceedings in the courts of your country of residence, in accordance with Regulation (EU) No 1215/2012 (Brussels I bis). Nothing in these Terms deprives you of the protection of the mandatory consumer protection rules of your Member State.

20. Dispute Resolution

Before initiating formal legal proceedings, we encourage you to contact us at hello@depicta.ai to resolve the matter informally. We will make a good-faith effort to address your concern.

If informal resolution is unsuccessful:

  • EU consumers may submit a complaint to the Greek Consumer Ombudsman (Συνήγορος του Καταναλωτή):
  • You may also contact the consumer protection or alternative dispute resolution body in your own EU Member State

21. General Provisions

21.1 Entire Agreement

These Terms, together with the Privacy Policy, Acceptable Use Policy, Cookie Policy, and Withdrawal and Refund Policy, constitute the entire agreement between you and 30ohm L.P. regarding your use of Depicta. They supersede any prior agreements or understandings.

21.2 Severability

If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, the remaining provisions remain in full force and effect. The unenforceable provision will be modified to the minimum extent necessary to make it enforceable while preserving its intent.

21.3 No Waiver

Our failure to enforce any provision of these Terms at any time does not constitute a waiver of that provision or our right to enforce it in the future.

21.4 Assignment

You may not transfer or assign your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations to a successor entity in connection with a merger, acquisition, reorganization, or sale of all or substantially all of our assets, provided:

  • The assignee agrees to be bound by these Terms
  • The assignee assumes responsibility for all outstanding credit balances

We will notify you of any such assignment.

21.5 Force Majeure

We are not liable for any failure or delay in performing our obligations due to circumstances beyond our reasonable control, including but not limited to: natural disasters, pandemics, acts of government, court orders, regulatory actions, war, terrorism, labor disputes, power or internet failures, or failures of third-party services on which Depicta depends (including our inference provider, payment processor, or cloud infrastructure providers). Where a force majeure event results in discontinuation of the service, Section 4.11 (Involuntary Discontinuation) applies.

21.6 Language

These Terms are drafted in English. If these Terms are translated into any other language, the English version prevails in case of any inconsistency.

22. Notices

Formal legal notices (including DMCA takedown requests, legal claims, and contractual disputes) must be sent to legal@depicta.ai to be considered received.

23. How to Reach Us

If you have questions about these Terms:

We make reasonable efforts to respond to inquiries but cannot guarantee a reply to every message, particularly unsolicited or commercial emails. This does not affect our legal obligations to respond to data protection requests under GDPR, consumer withdrawal requests, or formal legal notices within the timeframes specified in the applicable policies.