Terms of Service

Last updated

These Terms of Service ("Terms") are a legal agreement between you and 30ohm L.P. ("we", "us", "our"), a limited partnership registered in Greece. They govern your use of Depicta (depicta.ai), including the API, CLI tools and skill files.

By creating an account or using Depicta, you agree to these Terms. If you do not agree, do not use the service.

Your use of Depicta is also subject to our:

1. Who We Are

Depicta is operated by 30ohm L.P. (Ε.Ε.), a limited partnership registered in Greece.

  • Address: Voreou 10, 16671 Vouliagmeni, Greece
  • GEMI number: 186689603000
  • VAT number: EL802980831
  • Email: hello@depicta.ai
  • Registration details: depicta.ai/about

2. Eligibility

To use Depicta, you must:

  • Be at least 16 years old, and at least 18 years old to buy credits (if you are 16 or 17, you may use free credits only, so you can create images only while you have free credits)
  • Have the legal capacity to enter into this agreement
  • Not be prohibited from using the service under applicable law

If you use Depicta on behalf of an organization, you confirm that you have the authority to bind that organization to these Terms.

3. Your Account

3.1 Registration

You can create an account using email and password, or through Google or GitHub sign-in. You must provide accurate information and keep it up to date. You must verify your email address before using the service.

3.2 Account Security

You are responsible for:

  • Keeping your password and API keys confidential
  • All activity that occurs under your account or API keys
  • Notifying us immediately at hello@depicta.ai if you suspect unauthorized access

We are not liable for loss or damage arising from unauthorized use of your credentials, unless it was caused by a failure of our own security measures.

3.3 One Account Per Person

Each person may maintain one Depicta account. Sharing accounts or API keys with other individuals is not permitted.

4. The Service

4.1 What Depicta Does

Depicta is an API-first generative image service. You submit requests — text prompts, images for editing, or processing instructions — and we return generated or processed images via temporary download links.

Available operations include:

  • Generate — create images from text descriptions
  • Edit — modify existing images with natural language instructions
  • Graphics — icons, UI assets, and flat-style illustrations
  • Diagram — architecture diagrams, flowcharts, technical visuals
  • Combine — composite multiple images with AI guidance
  • Story — multi-scene illustrated narratives with character consistency
  • Image processing — background removal, crop, format conversion, resize, optimization

4.2 Nature of Generation

Depicta executes requests submitted through your account — whether you submit them directly or through an application, AI assistant, or other integration that uses your API credentials. The content of each image is determined by the prompt, inputs, and parameters received. Our content moderation (Section 10) refuses a narrow set of prohibited requests, but within that boundary the service produces what the request describes — it does not independently evaluate whether a request is lawful, appropriate, or advisable.

The lawfulness of a generated image often depends on how and where it is used, not the image itself: content that is lawful when used privately or for personal reference may be unlawful when published, distributed, or used commercially. We have no visibility into how you use the images we deliver.

You remain responsible for every request submitted under your account and for the resulting images — including the legal, regulatory, and contextual implications of how you use, publish, or distribute them — regardless of who originated the request.

4.3 How It Works

We route each generation request through our inference provider to the third-party AI model selected for that request. You select the model, or the AI assistant or application you use selects it for you, for example by following our published model guidance. Each model is operated by a third-party provider, listed with its processing location and retention in our Privacy Policy, Section 4.1.1. That provider receives your prompt and any images you submit with the request. Some providers keep inputs for a limited period for their own abuse monitoring.

4.4 Image Delivery

Generated images are delivered via temporary signed URLs that expire after 1 hour. After expiry, the image is no longer accessible through us, and we delete it from our storage (Section 11.2). It is your responsibility to download images before they expire.

4.5 Upload Limits

Uploaded images (for editing or processing) must not exceed 50 MB per file. Supported formats include PNG, JPEG, and WebP.

4.6 Rate Limits

API rate limits and a per-user concurrency limit (maximum 10 simultaneous generation requests) apply. Current limits are documented in the API documentation. Requests that exceed these limits will receive a 429 Too Many Requests response.

4.7 Service Availability

We aim to keep Depicta available and reliable, but we do not guarantee uninterrupted or error-free operation. We may perform maintenance, deploy updates, or experience outages beyond our control. We will make reasonable efforts to communicate planned downtime in advance.

4.8 Security Measures

We may take immediate action, without prior notice, to protect the security, integrity, or availability of Depicta and its users. These measures may include:

  • Temporary account suspension — freezing your account and API keys while we investigate suspected security violations, unauthorized access, or anomalous activity
  • Traffic restrictions — rate-limiting, throttling, or blocking requests from specific API keys, IP addresses, or usage patterns that we reasonably believe pose a security risk
  • API key revocation — disabling individual API keys that show signs of compromise or misuse

During any suspension you can still sign in to view your billing, withdraw from a purchase within its 14-day period, list and revoke your API keys (but not create new ones), export your data and close your account. If your account is held for a legal reason, export and closure are handled on request through privacy@depicta.ai.

These are protective measures, not enforcement actions. If an investigation determines that no violation occurred, we will restore full access promptly and notify you of what happened. Temporary suspensions under this section do not follow the graduated enforcement process in Section 13.2 — they are precautionary and may precede any enforcement decision.

If a security investigation confirms a violation, we will proceed with enforcement under Section 13.2 and the Acceptable Use Policy.

4.9 Changes to the Service

We may add, modify, or discontinue features, operations, or supported AI models, for example to follow changes by our model providers, to improve the service, for security, or to comply with the law. If a change affects your use of Depicta more than in a minor way, we will tell you in advance, and if you are a consumer you may end the contract within 30 days of the change and get back the value of your unused paid credits (Section 18).

4.10 Service Discontinuation

If we decide to permanently discontinue Depicta:

  • We will provide at least 30 days' notice via email to all registered users and on the Depicta website
  • The service will continue to operate normally during the notice period
  • We may stop accepting new credit purchases before the shutdown date
  • We will refund the value of your unused paid credits that have not expired (Section 5.4) to your original payment method where possible. If we cannot, we will contact you to arrange a bank transfer, and you can also claim the refund by emailing hello@depicta.ai. Credits that expired before the shutdown date are not refunded.
  • We will provide reasonable opportunity to export your personal data before shutdown (see Section 11.5 and our Privacy Policy)
  • After shutdown, remaining data will be handled in accordance with our Privacy Policy, including retention of billing records for as long as Greek tax and accounting law requires and deletion of personal data per our standard retention schedule

4.11 Involuntary Discontinuation

If Depicta is required to cease or suspend operations due to a court order, regulatory action, law enforcement directive, or other legal mandate beyond our control:

  • We will make commercially reasonable efforts to notify registered users as promptly as circumstances permit, but we cannot guarantee the 30-day notice period described in Section 4.10
  • We will make commercially reasonable efforts to process refunds of unused, unexpired credits, subject to any legal constraints imposed by the order or mandate (for example, a court-ordered asset freeze may delay refund processing)
  • If we are legally permitted to continue operating during any appeal or compliance period, we will do so
  • Our liability in such circumstances is subject to Section 15 (Limitation of Liability) and Section 21.5 (Force Majeure)

For the avoidance of doubt, an involuntary discontinuation does not release us from our obligation to make reasonable efforts to refund unexpired credit balances — it affects only the timeline and process by which we can do so.

4.12 Apps You Connect

You can connect Depicta to an AI app, such as Claude, by approving the connection on our website. A connected app acts for you: requests it makes through a connection you approved are treated as yours, and the credits it spends are taken from your account, just as for requests made with your API keys. This does not apply to requests that result from a failure of our security.

When you approve an app, you choose its monthly spending limit, or no limit. You can change it at any time on your Connections page. We refuse a request that would take the app over its limit. A single request can end slightly above the limit when its final cost is higher than the estimate we hold for it.

If you let the app use Depicta without asking you each time (for example, Claude's "Allow always"), it can spend credits up to that limit, or up to your whole balance if you chose no limit, without further confirmation from you.

If our content checks refuse three of an app's requests, or of the pictures added through it, within an hour, we pause that connection until you resume it on your Connections page. Those refusals still count toward your account under the Acceptable Use Policy.

We may disconnect a connection if we believe its sign-in has been copied or misused, and we will tell you by email. A connection also ends if the app doesn't use it for 30 days, and in any case after 180 days; you can then connect the app again. You can see and disconnect your connections at any time on your Connections page.

5. Credits, Pricing, and Payment

5.1 How Credits Work

Depicta uses a prepaid credit system denominated in EUR. You buy credits at their face value plus VAT, which Stripe adds at checkout (Section 5.3). The prices below are in credits, that is in EUR excluding VAT.

How a generation is priced. Each request to generate, edit or combine images, or to make a story, is priced from what it actually costs us:

  1. the cost our inference provider, OpenRouter, charges for the model calls that produced the result you receive (for a story, all of its image calls together), plus the cost of our content checks on your request: on the request itself, on the images in it and, where we check them, on the images we generate for it;
  2. converted from US dollars to EUR at the rate we actually paid when we bought the OpenRouter credits used;
  3. multiplied by our pricing factor of 1.35, or by 1.3095 (3% less) while you take part in the prompt-analysis programme (Section 12.1);
  4. rounded to the nearest millionth of a euro, once per request.

We do not charge separately for the check we make when you upload an image.

Before you send a request, you can see approximate prices per model, image size and input image on our pricing page and through our API (/v1/models and /v1/pricing). They are estimates, because providers' costs vary. After each request, the API response and your transaction history show the exact amount charged. While a request runs, we reserve an estimated amount (Section 5.6).

Image processing operations (such as background removal, cropping, format conversion and vectorising) have fixed prices per operation, shown on our pricing page and at /v1/pricing.

  • No subscriptions — you pay only for what you use
  • Free credits first — we use free, trial and promotional credits before paid credits
  • Failed generations are not charged, including requests the model's provider refuses. If any image in a story fails or is refused, the whole story fails: none of it is delivered or charged
  • Denied requests — requests our content check refuses are not charged
  • Withheld images — if our check of a generated image withholds it, it is not delivered, and you are not charged for it

5.2 Purchasing Credits

For self-service purchases (see Section 5.3, "Self-service purchase"):

  • Minimum top-up: EUR 10
  • Default maximum per transaction: EUR 100
  • Default maximum account balance: EUR 100

These default limits may be raised for verified users upon request. Contact us at hello@depicta.ai.

Direct purchases (see Section 5.3, "Direct purchase") are not subject to these limits and follow the terms of the direct-purchase arrangement.

5.3 Payment Methods

We offer two ways to purchase credits.

Self-service purchase. Self-service purchases on our website are handled by Stripe Managed Payments, our Merchant of Record. Stripe is the seller of record for the transaction: it collects payment from you, calculates, charges and remits the VAT on the sale, issues the payment receipt, handles chargebacks, and is the counterparty for the payment itself. 30ohm L.P. supplies the Depicta service and remains responsible to you for it, including your right of withdrawal, refunds and the legal guarantee (Sections 14 and 17). Stripe Managed Payments routes self-service transactions through one of two regional MoR entities depending on your billing country: Stripe Payments Europe, Limited (Ireland; registered no. 513174; VAT IE3206488LH) for customers in the EU/EEA, and Stripe, Inc. or Stripe Payments Company (United States) for customers based in the United States. Elsewhere, the Stripe entity named at checkout and on your receipt is the counterparty for your payment. Your payment is therefore also subject to Stripe's payment terms (https://stripe.com/legal/payment-terms), and Stripe handles your payment data under its own privacy notice (https://stripe.com/privacy). VAT-inclusive prices are displayed at checkout for EU consumers. Our prices are set in EUR, and your credits are always in EUR. At checkout, Stripe may show and charge the price in your local currency instead; Stripe sets the converted price, which can include a conversion charge, and shows it before you pay. You can instead choose to pay in EUR at checkout; your bank's own exchange rate and fees may then apply. Refunds are made in the currency you paid, unless you agree to a refund by bank transfer, which is paid in EUR. Card statements show LINK.COM* DEPICTA — Link is the brand Stripe uses on customer statements for its Managed Payments product.

Direct purchase. For business customers, we may at our discretion offer purchase by bank transfer to 30ohm L.P., either on customer request or as part of a sales engagement. 30ohm L.P. issues the invoice directly under Greek tax law (real-time transmission to the myDATA platform), with VAT applied according to the customer's status and location: Greek VAT for customers established in Greece; reverse charge under Article 196 of Directive 2006/112/EC for business customers established in another EU Member State who provide a valid VAT identification number; outside the scope of Greek VAT for business customers established outside the EU as a B2B supply of services.

Direct purchases are governed by these Terms by default. Where the customer and 30ohm L.P. enter into a separate written agreement (such as a Master Services Agreement or Order Form), that agreement may modify specific terms — including credit expiry, refund mechanism, payment timing, pricing, service-level commitments, and liability — to reflect the negotiated commercial relationship. Where such an agreement conflicts with these Terms, the agreement prevails for that customer.

The dashboard refund button described in our Withdrawal and Refund Policy is available only for self-service purchases. Refunds for direct-purchase credits, where applicable, are handled by direct contact under these Terms or the separate agreement, as the case may be.

5.4 Credit Expiry

Credits expire 12 months after your most recent paid top-up:

  • When you purchase new credits, the 12-month expiry of all your credits (including any remaining balance) resets
  • Free trial credits and administrative credit grants do not move an existing expiry date. On an account that has no expiry date yet, a first free grant sets one (Section 6.2)
  • Expired credits are permanently removed and cannot be recovered

For direct purchases (Section 5.3, "Direct purchase"), credit expiry follows these Terms by default but may be modified by a separate written agreement.

5.5 Low Balance Restrictions

  • Below EUR 0.50: Access is limited to lower-cost AI models and reduced quality settings
  • Below EUR 0.01: Image generation is unavailable until you top up

5.6 Credit Holds

When you submit a generation request, we temporarily reserve ("hold") an estimated credit amount. After the generation completes, we settle the hold with the actual cost. If the generation fails, the hold is released in full and nothing is charged. A hold that is left over, for example after an interrupted request, is released automatically, at the latest within 2 hours; until then it reduces your available balance, but it is never charged. If a generation costs more than your remaining balance, the difference is taken from the next credits added to your account.

5.7 Pricing Changes

Our per-image pricing follows the cost of the underlying AI model and content check at the time of the request, multiplied by our pricing factor (Section 5.1). AI model costs may change as providers adjust their pricing, and we may change our pricing factor or the fixed processing prices. Your purchased credit balance is not affected — credits remain denominated in EUR. Price changes affect the number of images a given credit balance can produce.

We will give you at least 30 days' notice by email before we increase our pricing factor or a fixed processing price. If you are a consumer and do not accept the increase, you may end the contract before it takes effect and get back the value of your unused paid credits.

5.8 How the Contract Is Made

  1. You open an account and accept these Terms.
  2. On the checkout page you choose the amount, see the price including VAT, and tick the statement asking us to make your credits available immediately (Section 17). You can change the amount, or cancel, at any point before you pay.
  3. You pay through Stripe Managed Payments (Section 5.3). The contract for that purchase is made when your payment is confirmed.
  4. We add the credits to your account and email you a confirmation with the purchase details and your immediate-access statement. The email includes, as attachments, the versions of these Terms and of the Withdrawal and Refund Policy that apply to the purchase, so that you can keep them.

The contract is concluded in English. We keep each version of these Terms and record which version applied to each purchase.

6. Free Trial and Promotional Credits

6.1 Trial Credits

New accounts may receive a one-time grant of trial credits, the value of which is displayed at registration and may change at any time. Trial credit grants are subject to availability. We limit the number of trial accounts granted per month and may modify, suspend, or discontinue the trial program at any time without prior notice.

6.2 Nature of Free Credits

Trial credits and any other credits granted at no cost (collectively, "free credits") are a gratuitous benefit, not a purchased entitlement. Free credits:

  • Are granted, not purchased — the 14-day right of withdrawal does not apply
  • Share your account's single expiry date (Section 5.4): it is set 12 months after a free grant if you have no expiry date yet, and moves to 12 months after each paid top-up
  • May be restricted to lower-cost AI models
  • Are subject to the same Terms and policies as paid credits
  • Do not create any obligation on our part to continue granting, maintaining, or honouring them

6.3 Revocation and Correction

We reserve the right to revoke, reduce, or correct free credit balances at any time if:

  • Credits were granted in error, due to a technical malfunction, or in unintended quantities
  • The account was created or used in a manner that abuses or exploits the trial program (including multiple account creation)
  • We reasonably suspect fraud or manipulation

We will make reasonable efforts to notify you before or promptly after any such adjustment, but prior notice is not required. Revocation of free credits does not give rise to any claim for compensation, damages, or replacement credits.

6.4 No Guarantee of Availability

Free credits are offered as-is and without warranty. We do not guarantee that the trial program will remain available, that any specific credit amount will be offered, or that free credits will be granted to any particular account. The existence of a trial program at any given time does not create an entitlement for future accounts.

7. Your Content and Intellectual Property

7.1 Your Inputs

You retain all rights to the content you provide to Depicta, including prompts, uploaded images, and descriptions. By using the service, you grant us a limited, non-exclusive license to process your inputs solely for the purpose of providing the service. This includes transmitting prompts and input images, via our inference provider, to our content classifier's model provider and to the provider of the AI model selected for the request, and storing encrypted copies of prompts for the retention period described in Section 11.1.

7.2 Your Outputs

We claim no ownership over the images you generate through Depicta. To the extent we hold any rights in them, we assign those rights to you, and you may use, modify, distribute, sell and commercialise them. Copyright may not arise in an AI-generated image (Section 7.3), and the terms of the model provider that generated it may also apply (OpenRouter passes on each provider's terms; Acceptable Use Policy, Section 2.4 links each provider's usage rules).

7.3 Important Caveats About AI-Generated Content

You should be aware of the following:

  • AI-generated images may not qualify for copyright protection in your jurisdiction. The legal status of AI-generated works is evolving and varies by country. We make no representation about the copyrightability of outputs.
  • No IP warranty. We do not guarantee that outputs are free from resemblance to existing works or third-party intellectual property. AI models are trained on large datasets and may produce outputs that resemble protected material.
  • You are responsible for your generated content. You bear sole responsibility for your inputs (see Section 7.1) and for how you use, publish, and distribute images generated through Depicta. This includes compliance with intellectual property laws, data protection regulations (including GDPR), personality rights, defamation laws, and any other applicable legal requirements in your jurisdiction. Our content moderation system reduces the risk of harmful outputs but does not eliminate it — you remain the person responsible for your creations.
  • No legal advice. The content moderation decisions made by our automated classifier do not constitute legal advice. An image that passes our content filter may still be unlawful in your jurisdiction or context of use. You should seek your own legal counsel when in doubt.

7.4 Our Intellectual Property

The Depicta service, API, documentation, CLI tools and skill files are the intellectual property of 30ohm L.P. You may not reverse-engineer, decompile, redistribute, or create derivative works from our software, except as expressly permitted by applicable law (including EU Directive 2009/24/EC on the legal protection of computer programs).

8. Content Credentials and Watermarking

8.1 Provenance Markers

To comply with the EU AI Act (Article 50), every image generated through Depicta includes:

  • C2PA Content Credentials — machine-readable metadata that identifies the image as AI-generated, records the provider (Depicta), and includes a timestamp
  • An invisible digital watermark — an additional marker in the image itself. We check that each PNG, JPEG and WebP file we deliver carries it, and we don't deliver a file without it. Images too plain, too small or too transparent to hold a watermark reliably, and GIF and SVG files, may carry the Content Credentials only. Very light, plain or mostly transparent images may also lose the watermark at their first lossy edit after delivery

These markers are how we mark AI-generated images under Article 50(2) of the EU AI Act. They are not a certificate, and editing or converting an image can remove or weaken them. When we process an image made with Depicta, the result keeps its Content Credentials, and we keep or restore the watermark where the file can hold it. Processing your own images that are not AI-generated (cropping, resizing, converting or optimising them) does not mark them as AI-generated. You must not remove, alter, or disable the Content Credentials or watermarks of AI-generated or AI-edited images; doing so breaches these Terms.

Anyone who receives a generated image can check it for our marks, free of charge, at depicta.ai/verify, and can read its Content Credentials with standard C2PA verification tools while they are intact.

8.2 Your Disclosure Obligations (Deployers)

If you use the Depicta API to generate images that you then publish, share, or make available to others, you may have your own transparency obligations under the EU AI Act (Article 50(4)). In particular:

  • If you publish an AI-generated image that resembles existing persons, objects, places or events and would falsely appear to be authentic (a "deep fake", AI Act Article 3(60)), you must disclose that the content is AI-generated in a clear and visible manner
  • If you publish AI-generated text intended to inform the public on matters of public interest, you must disclose its AI-generated nature
  • These obligations may be limited for content that is evidently artistic, creative, satirical, or fictional — but the disclosure must not hamper the audience's enjoyment of the work

We embed the technical markers (C2PA, watermarks) that make your content identifiable as AI-generated. You are responsible for the human-readable disclosure — telling your audience that the content was generated by AI. The specific requirements may vary by jurisdiction; consult local legal counsel if you are unsure of your obligations.

8.3 Image Hash Registry

In addition, we maintain an image hash registry — a database of non-reversible cryptographic fingerprints (SHA-256) of every image generated or processed through Depicta, with each image's watermark ID and a perceptual fingerprint (a short code describing how the image looks). This supports provenance verification: we can confirm whether a specific image was made with our service, even after its Content Credentials have been removed. The fingerprints cannot be used to reconstruct the image. See Section 11.3 for retention details.

9. Acceptable Use

Your use of Depicta is governed by our Acceptable Use Policy. You must not use the service to generate, upload, or process content that is illegal, harmful, or violates the rights of others. The usage rules of the provider of the model you choose also apply to your requests to that model (Acceptable Use Policy, Section 2.4).

In particular, the generation of child sexual abuse material (CSAM) is an absolute prohibition that results in immediate account termination, credit forfeiture, and referral to law enforcement. There are no exceptions.

10. Content Moderation and Safety

10.1 Automated Screening

We operate an automated content classifier that screens all prompts and uploaded images before processing, and checks each generated image before we store or deliver it. You can choose its Normal setting (the default, brand-safe) or its Liberal setting (wider latitude within the law); Acceptable Use Policy, Section 2.2 explains both. This classifier:

  • Runs as a separate service that receives only the content it checks and an internal account reference, with no access to your other account data or to the generation pipeline; it checks content using Google's Gemini model through our inference provider (Privacy Policy, Section 4.1)
  • Decides whether to allow or deny each request, and whether to deliver or withhold each generated image
  • Like any AI-based filter, can make mistakes and can be manipulated by crafted prompts; we test it and improve it

Requests that are denied by the classifier are rejected before any image generation occurs. You are not charged for rejected requests.

If our check withholds a generated image, we never deliver it, and you are not charged for it. We may keep a copy for up to 7 days for human review (Section 10.2). If the check cannot run, we don't deliver the image either, and you are not charged. You can change your request and try again.

We design and test our safeguards to prevent the generation of sexual images of identifiable people without their consent and of child sexual abuse material, and we correct them when misuse is reported to us (Acceptable Use Policy, Section 7).

10.2 Human Review Sampling

To check our automated classifier's decisions, we select some requests for human review: requests our classifier refused or flagged, requests it allowed with low confidence, some requests from new accounts, and requests from accounts our systems flag for unusual patterns. This review:

  • Is conducted without your account details — the reviewer does not see your identity unless prohibited content is identified and escalation is required
  • Includes the prompt, generated image, classifier decision, and any uploaded input images
  • Sampled content is stored in a secure, access-controlled environment for up to 7 days, then permanently deleted
  • If we suspect content is unlawful, we keep the request record, the prompt and the image hash, and follow the instructions of the competent authority. We keep the image itself only while we decide whether to report it and, if we report it, until the authority no longer needs it
  • All review activity is logged in our audit system

If a human reviewer identifies content that violates our Acceptable Use Policy or applicable law, we may link the request to your account to take appropriate action, including account suspension or termination and, where appropriate, reporting to law enforcement authorities.

You are never charged differently based on whether your request was selected for human review.

10.3 Violations

Repeated attempts to submit prohibited content or circumvent the content moderation system are grounds for account suspension or termination under our Acceptable Use Policy. Our systems may suspend an account automatically, as a temporary safety measure, while a person reviews it; Privacy Policy, Section 10.1 explains when this happens and how to contest it.

If, within 24 hours, our checks withhold several generated images from your account, or withheld images whose cost we absorb add up to more than a set amount, we may pause image generation on your account until a person has reviewed it, usually within one business day. If we haven't reviewed it within 48 hours, the pause usually ends on its own; in the most serious cases, it lasts until a person has reviewed it. Your account, credits and payments are not affected, and a pause is not a suspension. Privacy Policy, Section 10.1 explains your safeguards.

11. How We Handle Your Data

This section is a summary. For complete details, see our Privacy Policy.

Business use on other people's data. If you use Depicta for business purposes and, through it, process personal data on behalf of others (for example, you build Depicta into your own app or service, or use it on your clients' photos), our Data Processing Addendum forms part of these Terms and applies to that data. For that data we act as your processor, except for the purposes the addendum lists as our own.

11.1 Prompts

Your prompts are encrypted at rest (AES-256-GCM) and retained for 12 months from submission, including prompts of refused requests. We retain prompts for content safety auditing, legal defense if needed, and cooperation with law enforcement when required by law. Prompts are automatically and permanently deleted after 12 months.

If you delete your account, prompts are pseudonymized (disassociated from your identity) for the remainder of the 12-month retention period, then permanently deleted.

11.2 Generated and Uploaded Images

The link to a generated or processed image stops working after 1 hour. We delete the image file from our storage normally within 15 minutes after that, and always within 24 hours. Copies selected for human review are kept for up to 7 days (Section 10.2).

Images you upload for editing or processing are deleted from our storage within 24 hours of upload. When a request refers to an image by its web address, we download and check a copy; we delete it when the request finishes, and in any case within 24 hours. While a story is being generated, we keep a working copy of its text, scene prompts and character portraits until the story finishes, and for at most 3 hours.

Content selected for human review sampling is kept longer, as described in Section 10.2.

11.3 Image Hash Registry

We compute and store a SHA-256 hash (a non-reversible cryptographic fingerprint) of every image generated through Depicta, and of every image you upload. This hash:

  • Cannot be used to reconstruct or view the image
  • Is linked to your account for 12 months; after that we remove the link to your account (and, for uploads, the IP address and user agent recorded with it)
  • Remains stored after that as the hash, its date or time and the file type only, plus the watermark ID and perceptual fingerprint of images we generated or processed, which we treat as no longer identifying you
  • Is used for provenance verification, dispute resolution, preventing repeated uploads of prohibited images, and EU AI Act compliance support

If you delete your account, the link between the hash and your identity is removed immediately. The hash, the timestamp and the file type are retained.

For full details, see our Privacy Policy.

11.4 Billing Data

Payment and invoicing records are retained for as long as Greek tax and accounting law requires (at least 5 years from the end of the year in which the related tax return is due), even after account deletion.

11.5 Data Export

You have the right to request a copy of your personal data. See our Privacy Policy for how to exercise this right.

12. Optional Programs

12.1 Prompt Analysis Program

You may voluntarily opt in to our prompt analysis program through your dashboard settings. If you opt in:

  • Your prompts may be analysed, without your account details, to improve service quality for all users; withdrawing your consent stops further analysis
  • You receive a 3% discount on per-image costs
  • This requires separate GDPR consent, independent of these Terms
  • You can opt out at any time; analysis stops at once, and the discount stops from your next generation

See our Privacy Policy for full details on how prompt analysis data is handled.

12.2 Newsletter

You may subscribe to our newsletter to receive product updates, new features, tips, and announcements. Subscription requires explicit opt-in — we will never add you to the newsletter automatically.

  • Website visitors can subscribe via the signup form on our website
  • Registered users can toggle the newsletter on or off in their dashboard settings
  • Every newsletter email includes an unsubscribe link
  • Subscribing is optional and has no effect on your access to Depicta or your credit balance

For full details on what data we collect, how we use it, and your rights, see our Privacy Policy, Section 9.

13. Account Closure and Termination

13.1 Closing Your Account

You can close your account at any time through your dashboard; we email you a confirmation link first. Before you confirm, we show your credit balance. Any credits left in your account are forfeited when you close it. If a purchase is still within its 14-day withdrawal period, you can withdraw from it first (see the Withdrawal and Refund Policy); closing your account does not take away that right. When you confirm:

  • Closure takes effect at once and cannot be undone: we revoke your API keys and sessions, remove your name and password, and replace your email address with a one-way fingerprint that we delete within 30 days (Privacy Policy, Section 6)
  • Within 30 days, your account and personal data are permanently deleted — except billing records (retained for as long as Greek tax and accounting law requires) and pseudonymized prompts (retained for the remainder of the 12-month window)
  • Refunds already due to you are still paid

If you did not ask to close your account, contact us immediately at hello@depicta.ai.

13.2 Termination by Us

For serious violations — including illegal content (CSAM, terrorism, fraud), systematic circumvention of safety measures, unauthorized access or exploitation of security vulnerabilities, or other criminal activity — we may:

  • Terminate your account immediately without prior warning
  • Forfeit any remaining credits, subject to your right to withdraw from a purchase that is still within its 14-day period (Section 17)
  • Report the violation to the relevant law enforcement authorities
  • Preserve relevant data for legal proceedings

For other violations of these Terms or the Acceptable Use Policy, we follow a graduated response:

  1. Warning with a clear description of the violation
  2. Temporary suspension if the behavior continues
  3. Termination if the violation persists or is severe

We will notify you of any action and explain the reason.

Abuse of the withdrawal right. Sustained or coordinated patterns of purchase-and-refund abuse, as defined in the Withdrawal Policy, Section 8, are violations of these Terms and trigger the graduated response above. Where the pattern amounts to fraud — including coordinated abuse across multiple accounts or accounts created to circumvent prior closure — it is treated as a serious violation and may result in immediate termination under the first paragraph of this Section.

13.3 Abandoned Signups and Inactive Accounts

Abandoned signups. If, within 30 days of account creation, no API key has been created, no image generation has been made, and no credits have been purchased, we consider the account abandoned. We will send a single notice 7 days before closure. If you take any qualifying action (login, API request, API key creation, generation, or credit purchase) before the closure date, the determination is cancelled and no action is taken.

Other inactive accounts. We may close accounts that have been inactive for an extended period, at our discretion. We do not apply a fixed timeline to this — it is a housekeeping measure applied from time to time based on storage cost, data minimisation obligations, and operational factors. If we choose to close a long-inactive account, we will give reasonable notice at the email address on file before doing so.

Note that credits expire 12 months after your most recent paid top-up (see Section 5.4). An account with no credits cannot make generation requests, but no-credit status does not by itself cause the account to be closed.

Upon closure (either path):

  • Any remaining credits (whether purchased, trial, or granted) are permanently forfeited
  • Your account and personal data are permanently deleted — no grace period applies
  • Billing records are retained for as long as Greek tax and accounting law requires
  • Prompts are pseudonymized for the remainder of the 12-month retention window, then permanently deleted
  • The link between your account and image hashes is removed immediately (Privacy Policy, Section 6)

There is no reactivation after an inactive account is closed. If you wish to use Depicta again, you must create a new account.

We reserve the right not to apply this provision where doing so would conflict with a legal obligation (e.g., an ongoing investigation or legal hold).

13.4 Effect of Termination

Upon termination, your access to Depicta is revoked immediately. Before you close your account, you can export your data from the dashboard (Section 11.5). If we terminate your account, you can request a copy of your personal data by contacting us, subject to any legal restrictions.

14. Disclaimers

The service is provided "as is" and "as available." To the fullest extent permitted by applicable law:

  • We do not warrant that the service will be uninterrupted, secure, or error-free
  • We do not warrant the accuracy, quality, or appropriateness of AI-generated outputs
  • We do not warrant that outputs will meet your specific requirements
  • We do not warrant that outputs are free from third-party intellectual property claims
  • We are not responsible for changes to third-party AI models or to our inference provider, which may affect output quality, availability, or behavior without notice

These disclaimers do not affect your statutory rights as a consumer under EU or Greek law. Mandatory consumer protections cannot be waived by contract.

Legal guarantee for consumers. As a consumer, you are entitled to a digital service that conforms to the contract (Directive (EU) 2019/770, transposed in Greece by Law 4967/2022). If Depicta does not, you can ask us to bring it into conformity, and if we do not or cannot, you can claim a price reduction or end the contract. Nothing in these Terms limits those remedies.

15. Limitation of Liability

15.1 Consumers

If you are a consumer, we are liable to you under the law that applies to your contract, including the legal guarantee in Section 14. Sections 15.2 and 15.3 do not apply to consumers.

15.2 Liability Cap for Business Customers

If you use Depicta for business purposes, our total aggregate liability for all claims arising from or related to these Terms or your use of Depicta is limited to the total credits you purchased in the 12 months preceding the event giving rise to the claim.

15.3 Exclusion of Certain Damages for Business Customers

If you use Depicta for business purposes, to the fullest extent permitted by applicable law, we are not liable for:

  • Indirect, incidental, special, consequential, or punitive damages
  • Loss of profits, revenue, data, business opportunities, or goodwill
  • Cost of procuring substitute services
  • Damages arising from events outside our reasonable control

15.4 What We Do Not Limit

Nothing in these Terms excludes or limits our liability for:

  • Death or personal injury caused by our negligence
  • Fraud or fraudulent misrepresentation
  • Gross negligence or willful misconduct
  • Any other liability that cannot be excluded under applicable law, including mandatory consumer protections under EU and Greek law

16. Indemnification

If you use Depicta for business purposes, you agree to indemnify, defend, and hold harmless 30ohm L.P., its partners, officers, and agents from any claims, damages, losses, or expenses (including reasonable legal fees) arising from:

  • Your use of generated outputs or uploaded content
  • Your violation of these Terms or the Acceptable Use Policy
  • Your infringement of any third-party rights through use of the service
  • Any claim that content you generated causes harm to a third party

This obligation does not apply to the extent a claim arises from our own negligence, willful misconduct, or breach of these Terms.

17. Your Right to Withdraw

If you are a consumer, you have a 14-day right of withdrawal from the date of each credit purchase. You may request a refund within this period without giving any reason.

  • For consumers in the European Union, this right is guaranteed by law under Directive 2011/83/EU (Consumer Rights Directive).
  • For consumers outside the European Union, we voluntarily extend the same 14-day right as a contractual commitment under these Terms. The same conditions, exclusions, and procedures apply to you in exactly the same way.

Before you pay, we ask you to tick this statement: "I ask Depicta to make my credits available immediately. I understand that, if I withdraw within 14 days, I get back only the price of credits I have not used, and that I lose the right of withdrawal for credits I use." So, within the 14-day window:

  • We refund the share of the price, VAT included, that matches the paid credits you have not used
  • Used credits — credits you used after asking for immediate access — are not refunded
  • Free trial credits are not eligible for refund (they were granted, not purchased)
  • If you bought credits before we asked for this statement, or withdraw before we have sent you the purchase confirmation email, we refund the whole purchase price

You withdraw with the "Withdraw from contract here" button in your billing dashboard, by email, or by any other clear statement.

The statutory right applies to consumers — individuals purchasing credits for personal use. We also offer the same withdrawal and refund, as a contractual commitment, to business customers for self-service purchases. Credits bought by direct purchase (Section 5.3, "Direct purchase") are not covered; refunds for them follow that arrangement.

For the full procedure, refund calculation, exclusions, and withdrawal form, see our Withdrawal and Refund Policy.

18. Changes to These Terms

We may update these Terms from time to time.

We change these Terms only for valid reasons: to reflect changes in the law or in a regulator's or court's position, changes made by our payment, inference or model providers, changes to the service under Section 4.9, security needs, or to make the Terms clearer.

Material changes — changes that reduce your rights, alter pricing or credit terms, expand our data processing, modify liability or dispute provisions, or introduce new obligations for you — will be communicated as follows:

  • We will provide at least 30 days' notice before the changes take effect
  • Notice will be sent to the email address on your account and posted on the Depicta website
  • The updated Terms will display the new "Last updated" date at the top

If you are a consumer and do not agree with a material change, you may end the contract before it takes effect, and we refund the value of your unused paid credits.

Changes required by law or for safety. Where a change is required to comply with the law, or is needed to prevent illegal content or a security risk, we may apply it when we publish it, and we tell you as soon as we can. If such a change is material and you are a consumer, you may end the contract within 30 days of our notice, and we refund the value of your unused paid credits.

Non-material changes — such as corrections of typographical errors, clarifications that do not alter the meaning or scope of existing provisions, formatting or structural adjustments, updates to reflect already-announced feature changes, or additions that expand your rights without imposing new obligations — take effect when posted on the Depicta website. We will update the "Last updated" date but are not required to notify you by email.

Updated Terms apply from their effective date.

19. Governing Law and Jurisdiction

19.1 Governing Law

These Terms are governed by the laws of Greece, without regard to its conflict-of-law provisions, and supplemented by directly applicable EU law.

19.2 Jurisdiction

For business customers, the courts of Athens, Greece have exclusive jurisdiction over any disputes arising from or related to these Terms.

Consumers: if you are a consumer, you may bring proceedings against us in Greece or in the courts of the country where you live, and we may bring proceedings against you only in the courts of the country where you live (Regulation (EU) No 1215/2012, Articles 18–19, for consumers in the EU). Choosing Greek law (Section 19.1) does not deprive you of the protection of the mandatory consumer rules of the country where you live.

20. Dispute Resolution

Before initiating formal legal proceedings, we encourage you to contact us at hello@depicta.ai to resolve the matter informally. We will make a good-faith effort to address your concern.

If informal resolution is unsuccessful:

  • EU consumers may submit a complaint to the Greek Consumer Ombudsman (Συνήγορος του Καταναλωτή):
  • You may also contact the consumer protection or alternative dispute resolution body in your own EU Member State

21. General Provisions

21.1 Entire Agreement

These Terms, together with the Privacy Policy, Acceptable Use Policy, Cookie Policy, and Withdrawal and Refund Policy, constitute the entire agreement between you and 30ohm L.P. regarding your use of Depicta. They supersede any prior agreements or understandings.

21.2 Severability

If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, the remaining provisions remain in full force and effect.

21.3 No Waiver

Our failure to enforce any provision of these Terms at any time does not constitute a waiver of that provision or our right to enforce it in the future.

21.4 Assignment

You may not transfer or assign your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations to a successor entity in connection with a merger, acquisition, reorganization, or sale of all or substantially all of our assets, provided:

  • The assignee agrees to be bound by these Terms
  • The assignee assumes responsibility for all outstanding credit balances

We will notify you of any such assignment.

21.5 Force Majeure

We are not liable for any failure or delay in performing our obligations due to circumstances beyond our reasonable control, including but not limited to: natural disasters, pandemics, acts of government, court orders, regulatory actions, war, terrorism, labor disputes, power or internet failures, or failures of third-party services on which Depicta depends (including our inference provider, payment processor, or cloud infrastructure providers). Where a force majeure event results in discontinuation of the service, Section 4.11 (Involuntary Discontinuation) applies.

21.6 Language

These Terms are drafted in English. Where we provide them in Greek, a consumer may rely on the Greek version.

22. Notices

Please send formal legal notices (including intellectual property complaints, legal claims, and contractual disputes) to legal@depicta.ai. Notices sent to our other addresses, or by post to our registered address, are also valid, but may take longer to reach the right person.

23. How to Reach Us

If you have questions about these Terms:

We make reasonable efforts to respond to inquiries but cannot guarantee a reply to every message, particularly unsolicited or commercial emails. This does not affect our legal obligations to respond to data protection requests under GDPR, consumer withdrawal requests, or formal legal notices within the timeframes specified in the applicable policies.