Withdrawal and Refund Policy

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This policy explains your rights regarding refunds and withdrawal when you purchase credits on Depicta (depicta.ai), operated by 30ohm L.P..

For consumers in the European Union, this policy reflects our obligations under the EU Consumer Rights Directive (Directive 2011/83/EU) as transposed into Greek law (Law 2251/1994, as amended). For consumers outside the EU, we voluntarily extend the same 14-day withdrawal right as a contractual commitment under these Terms, so that every individual consumer — regardless of jurisdiction — benefits from the same refund terms.

This policy applies to consumers (individuals purchasing credits for personal use). We also offer the same withdrawal and refund, as a contractual commitment, to business customers for credits bought through our website (self-service purchases). Credits bought by direct purchase (bank transfer, Terms of Service, Section 5.3) are not covered; refunds for them follow that arrangement.

1. Your Right to Withdraw

You have a 14-day right of withdrawal from the date of each credit purchase. This means you can request a refund within 14 days of buying credits, without giving any reason.

  • If you are a consumer in the European Union, this right is guaranteed by law under Article 9 of Directive 2011/83/EU (Consumer Rights Directive), as transposed into Greek law.
  • If you are a consumer outside the European Union, we extend the same 14-day right to you as a contractual commitment under these Terms. The provisions of this policy — including the refund calculation, exclusions, and processing timeline — apply to you in exactly the same way.

When you buy credits, we ask you to confirm that you want to use them straight away, during the 14-day withdrawal period. You do this by ticking this statement before you pay:

"I ask Depicta to make my credits available immediately. I understand that, if I withdraw within 14 days, I get back only the price of credits I have not used, and that I lose the right of withdrawal for credits I use."

This does not take away your right to withdraw: you can still withdraw within 14 days and get back the price of the credits you have not used. We confirm your statement, with the date and time you ticked it, in the email we send when your credits are added. If you bought credits before we asked for this statement, and you withdraw within 14 days, we refund the whole purchase price, including any credits you used.

2. What Qualifies for a Refund

Within 14 days of a purchase, we refund the part of the price you paid, VAT included, that matches the paid credits you have not used:

We take the credits of that purchase, or your unused paid credits, whichever is fewer, and refund the same share of the price you paid for that purchase, VAT included.

If you paid in another currency than EUR (Terms of Service, Section 5.3), we refund the same share of what you paid, in that currency, rounded to its smallest unit. A refund by bank transfer (Section 5) is paid in EUR.

Your unused paid credits are the paid credits left in your balance. We always use free, trial and promotional credits before paid ones, and credits reserved for a generation that is still running count as used. If you have used none of your credits, you get the full price back. If, for example, you have used 60% of the credits of a purchase and have no other paid credits, you get back 40% of what you paid, VAT included.

Your credits form one balance. If you made several purchases, each has its own 14-day window, and you can withdraw from each one separately. When you withdraw from one purchase, the credits you have used count against your other purchases first, so you get back as much of that purchase as your unused paid credits allow.

If you have no unused paid credits left, we still record and confirm your withdrawal, and tell you that there is nothing to refund.

If the purchase was made before we asked for the immediate-access statement (Section 1), or if you withdraw before we have sent you the confirmation email for that purchase, we refund the full price of that purchase, VAT included, and remove from your balance only the credits of that purchase that you have not used.

3. What Does Not Qualify for a Refund

The following are not eligible for refund:

  • Used credits — credits you used after asking for immediate access (Section 1) are not refunded. (For EU consumers, this follows from your express request under Articles 14(3) and 16 of Directive 2011/83/EU; for consumers outside the EU, it is a contractual term of this policy.)
  • Free trial credits — trial credit grants are not a purchase. They were given to you at no cost, so the right of withdrawal does not apply. See the Terms of Service, Section 6 for details on the nature and revocability of free credits.
  • Administrative credit grants — credits added by an administrator (e.g., as compensation or for testing) are not purchases.
  • Credits forfeited due to Acceptable Use Policy violations — credits forfeited as a result of account termination for policy violations are not refundable. This does not take away your statutory right to withdraw from a purchase that is still within its 14 days: if you withdraw, we refund that purchase as Section 2 describes, as if the credits had not been forfeited. Forfeiture for violations of the Acceptable Use Policy — including unauthorized access, security breaches, and prohibited content — is a contractual consequence of your breach of these Terms and the AUP, and is not subject to the right of withdrawal.
  • Credits left when you close your account — they are forfeited (Terms of Service, Section 13.1). Closing your account does not end your right to withdraw from a purchase that is still within its 14 days: you can still withdraw by email (Section 4.2), and we refund it as if the credits had not been forfeited.
  • Purchases older than 14 days — after the 14-day withdrawal period, no refund obligation exists. However, you may contact us for exceptional circumstances and we will consider your request in good faith.

4. How to Request a Withdrawal

You can exercise your right of withdrawal in two ways. Both are equally valid.

After signing in, open Billing in the dashboard's main menu (https://depicta.ai/dashboard/billing). It lists every credit purchase you can still withdraw from, each with a "Withdraw from contract here" button. This works even while your account is suspended. Pressing it opens a short withdrawal statement showing your name, the purchase, and the email address we will send the acknowledgement to; if your account has no name, you can add one there. You then press "Confirm withdrawal". When you confirm:

  1. Your withdrawal takes effect at once. We do not approve or reject it.
  2. The credits we refund are removed from your balance at once. Your credit history shows them as "Withdrawal from the purchase of" followed by the purchase date.
  3. We email you an acknowledgement straight away, showing what you withdrew from and the date and time.
  4. We send the refund of what is due (Section 2) to your original payment method straight away, and in any case within 14 days (Section 5). Your bank or card issuer may take a few more days to show it.

The button stays available for each purchase for at least the whole 14-day period. Your dashboard shows the date and time until which you can use it.

4.2 By email (always available)

You can also withdraw by email, or by any other clear statement — for example, if you have lost access to your account, or if you simply prefer writing. Send it to:

Your statement should include:

  1. Your name and email address associated with your Depicta account
  2. The date of the purchase you wish to withdraw from
  3. A clear statement that you wish to withdraw (e.g., "I hereby withdraw from my credit purchase made on [date].")

You may also use the model withdrawal form below. Your withdrawal takes effect from the time you send it.

Model Withdrawal Form

(You do not have to use this form. Any clear written statement is sufficient.)

To: 30ohm L.P., Voreou 10, 16671 Vouliagmeni, Greece — hello@depicta.ai

I hereby give notice that I withdraw from my purchase of Depicta credits:

  • Date of purchase: _______________
  • Amount paid: _______________
  • Account email: _______________
  • Name: _______________
  • Date: _______________

Signature (if sent by post): _______________

4.3 Availability of the dashboard refund button

If the button is unavailable for technical reasons, an email or any other clear statement has the same effect, from the time you send it.

5. How We Process Your Refund

  1. We acknowledge your withdrawal by email — at once for withdrawals made with the dashboard button, and as soon as we have recorded it, at the latest within 2 business days, for withdrawals sent by email
  2. We calculate the refundable amount as set out in Section 2
  3. We will process the refund through Stripe Managed Payments, our Merchant of Record, using the same payment method you used for the original purchase. We use another method, such as a bank transfer, only if you expressly agree, for example because your original payment method can no longer receive refunds. You pay no fees for the refund in either case
  4. The refund will be issued within 14 days of the day we receive your withdrawal
  5. We remove the refunded credits from your balance (Section 2)

Your other credits are unaffected.

Stripe, as merchant of record, or your bank or card issuer (through a chargeback) may also refund a purchase directly. If that happens, we remove from your balance the credits that the refund covers. If that refund fails, or the chargeback is decided in our favour, we restore those credits.

6. After the Withdrawal Period

After 14 days from a purchase, we are not legally obligated to provide a refund for that purchase. However:

  • Your unused credits remain valid until they expire (12 months after your most recent paid top-up)
  • If we change the service or the Terms in a way that is to your disadvantage, or raise our prices, you may end the contract and get back the value of your unused paid credits, as set out in Terms of Service, Section 18
  • For exceptional circumstances (e.g., service outage, billing error), contact us at hello@depicta.ai and we will work to find a fair resolution

7. Credit Expiry Is Not a Refund Event

When credits expire (12 months after your last paid top-up), they are removed from your account. Expiry is not a refund-eligible event — credits are prepaid value with a disclosed expiry period (see Terms of Service, Section 5.4).

To prevent expiry, you can purchase additional credits at any time, which resets the 12-month clock for your entire balance.

8. Abuse of the Withdrawal Right

The 14-day withdrawal right exists to protect consumers who change their mind, are dissatisfied, or made a mistake. We honour it without question for these and any other ordinary uses — you are never required to give a reason.

The right is not designed to enable repeated purchase-and-refund cycles intended to obtain ongoing use of the service without paying for it. Each refund carries non-recoverable payment processing costs for us, so we treat sustained or coordinated misuse seriously.

We consider the following patterns to be abuse:

  • Repeatedly purchasing credits, consuming a portion, and withdrawing the remainder, where the cumulative pattern indicates the purchases were not made in good faith;
  • Coordinated use of multiple accounts — including accounts created to circumvent prior account closure — to repeatedly purchase and withdraw credits.

Where we identify such a pattern in good faith, based on the totality of your account behaviour and any related accounts, we may apply Section 13.2 of the Terms of Service — including warning, temporary suspension, or termination — and may refuse further credit purchases from the affected account or any new account opened by the same person. Where the pattern amounts to fraud or fraudulent misrepresentation, we may terminate the account immediately.

This section does not waive, restrict, or otherwise limit your statutory right of withdrawal under Greek Law 2251/1994 or, for consumers outside the EU, the contractual right granted in Section 1. A withdrawal request that is not part of a sustained or coordinated pattern will always be processed on its merits.

9. Contact

If you have questions about withdrawals or refunds:

For disputes that cannot be resolved directly:

  • If you are based in the EU, you may contact the Greek Consumer Ombudsman (the authority in our home jurisdiction):

    Alternatively, you may contact the consumer protection authority in your own EU Member State.

  • If you are based outside the EU, you may contact your local consumer protection authority. The contractual refund right granted under this policy is enforceable under your agreement with 30ohm L.P. regardless of jurisdiction; however, the Greek Consumer Ombudsman formally handles only EU-resident consumer disputes.