Why does my statement show LINK.COM?

When you buy Depicta credits, your card statement will show a charge labeled LINK.COM* DEPICTA (the exact format depends on your bank). Here’s why:

• DEPICTA is us — your purchase is for Depicta credits.
• LINK.COM — Link is the brand Stripe uses on customer statements for its Managed Payments product. Stripe Managed Payments routes self-service transactions through one of two regional MoR entities depending on your billing country: Stripe Payments Europe, Limited (Ireland; registered no. 513174; VAT IE3206488LH) for customers in the EU/EEA, and Stripe, Inc. or Stripe Payments Company (United States) for customers based in the United States. Elsewhere, the Stripe entity named at checkout and on your receipt is the counterparty for your payment.

This is normal and expected. Many SaaS products show the payment processor’s brand on statements (e.g., PayPal shows as PAYPAL).

What it means for your receipt

Stripe — not Depicta — issues the payment receipt for your purchase. You’ll find it:

• In the email Stripe sends after a successful payment.
• Linked from the Billing page in your Depicta dashboard, when it is available.

The receipt carries Stripe’s legal entity details and applies VAT according to your billing country.

Disputing or refunding a charge

If you don’t recognise a LINK.COM* DEPICTA charge, or you’d like a refund:

• To withdraw from a purchase within 14 days, use the “Withdraw from contract here” button on the Billing page, or email hello@depicta.ai with the subject “Withdrawal Request”. We refund the share of the price, VAT included, that matches the paid credits you have not used. Refunds are made in the currency you paid, unless you agree to a refund by bank transfer, which is paid in EUR.
• For account or charge questions, email hello@depicta.ai.
• For payment-method-level disputes (chargebacks), contact your card issuer — Stripe handles the merchant side automatically.