Why does my statement show LINK.COM?

When you buy Depicta credits, your card statement will show a charge labeled LINK.COM* DEPICTA (the exact format depends on your bank). Here’s why:

• DEPICTA is us — your purchase is for Depicta credits.
• LINK.COM is Stripe Link, the brand under which Stripe Inc. acts as our merchant of record for the Managed Payments product. Stripe is the legal seller on every credit purchase, which is why their identifier appears on your statement instead of ours.

This is normal and expected. Many SaaS products show the payment processor’s brand on statements (e.g., PayPal shows as PAYPAL, Adyen as ADYEN).

What it means for your invoice

Stripe — not Depicta — issues the invoice for your purchase. You’ll find it:

• In the email Stripe sends after a successful payment.
• Linked from the Billing page in your Depicta dashboard.

The invoice carries Stripe’s legal entity details and applies VAT according to your billing country (or B2B reverse charge if you supplied a VAT ID).

Disputing or refunding a charge

If you don’t recognise a LINK.COM* DEPICTA charge, or you’d like a refund:

• For unused credits within 14 days of purchase, request a refund on the Billing page in your dashboard. EU consumer law (14-day cooling-off) applies.
• For account or charge questions, email billing@depicta.ai.
• For payment-method-level disputes (chargebacks), contact your card issuer — Stripe handles the merchant side automatically.