Skip to content
Depicta Depicta Docs

Billing

Billing page showing credit balance, top-up options, and recent transactions

Credit balance

Section titled “Credit balance”

Your current balance is shown at the top of the dashboard and on the Billing page. See Credits and billing for how the credit system works.

Top up

Section titled “Top up”
  1. Go to the Billing page.
  2. Choose an amount: at least EUR 10 of credits; by default at most EUR 100, and your balance after the top-up cannot exceed EUR 100. Amounts are in credits (EUR, excluding VAT; VAT is added when you buy credits).
  3. Tick the statement at checkout; you can’t buy without it: “I ask Depicta to make my credits available immediately. I understand that, if I withdraw within 14 days, I get back only the price of credits I have not used, and that I lose the right of withdrawal for credits I use.”
  4. Pay through Stripe. Our prices are set in EUR, and your credits are always in EUR. At checkout, Stripe may show and charge the price in your local currency instead; Stripe sets the converted price, which can include a conversion charge, and shows it before you pay. You can instead choose to pay in EUR at checkout; your bank’s own exchange rate and fees may then apply. Refunds are made in the currency you paid, unless you agree to a refund by bank transfer, which is paid in EUR. Card statements show LINK.COM* DEPICTA — Link is the brand Stripe uses on customer statements for its Managed Payments product.

We add the credits to your account and email you a confirmation with the purchase details and your immediate-access statement. Your 12-month expiry resets with each paid top-up.

Withdraw from a purchase

Section titled “Withdraw from a purchase”

Billing lists every credit purchase you can still withdraw from, each with a “Withdraw from contract here” button. This works even while your account is suspended. Pressing it opens a short withdrawal statement showing your name, the purchase, and the email address we will send the acknowledgement to; if your account has no name, you can add one there. You then press “Confirm withdrawal”. When you confirm:

  1. Your withdrawal takes effect at once. We do not approve or reject it.
  2. The credits we refund are removed from your balance at once. Your credit history shows them as “Withdrawal from the purchase of” followed by the purchase date.
  3. We email you an acknowledgement straight away, showing what you withdrew from and the date and time.
  4. We send the refund of what is due to your original payment method straight away, and in any case within 14 days. Your bank or card issuer may take a few more days to show it.

The button stays available for each purchase for at least the whole 14-day period. Your dashboard shows the date and time until which you can use it.

If you paid in another currency than EUR, we refund the same share of what you paid, in that currency, rounded to its smallest unit. For such a purchase, the confirmation step shows about how much the refund pays back in that currency.

You can also withdraw by email to hello@depicta.ai with the subject “Withdrawal Request”. See the Withdrawal and Refund Policy.

Payment history

Section titled “Payment history”

Payments lists each purchase: the credits bought (EUR, excluding VAT), the price you paid (VAT included), its receipt when available, and any withdrawal or refund. If Stripe charged you in your local currency, you also see “You paid” and “In your currency” lines.

Credit history lists every change to your balance: top-ups, generation and processing costs, withdrawals and refunds, trial and granted credits, and expiry.

Receipts

Section titled “Receipts”

Stripe, our merchant of record, issues the payment receipt and emails it after each purchase; Billing links to it when it is available.